We offer standard shipping within Canada. Shipping times and costs may vary based on your location and the size of your order.
Have questions about our quality coffee machines? You’re in the right place. Below you’ll find answers to the most common questions about our products, warranties, maintenance, shipping, and support services. Whether you’re looking for a commercial espresso machine for your business or a reliable home coffee maker, our FAQ section is designed to help you make an informed decision.
We cover everything from machine features and brewing capabilities to cleaning tips, financing options, and repair services. If you don’t see your question listed, our knowledgeable customer support team is always ready to help you find the perfect coffee solution.
What is your return policy?
We offer hassle-free returns within 30 days of purchase. Items must be returned in their original condition, with all tags attached, unworn, unwashed, and in original packaging (where applicable). A 25% restocking fee will be deducted from the refund amount for all returned items (except in cases of our error, such as wrong item shipped or defective product).
Do you offer international shipping?
At this time, we only offer shipping within Canada and the United States. We apologize for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy. Special orders (including custom, personalized, made-to-order, or specially sourced items) are final sale and cannot be canceled once placed, nor are they eligible for return, exchange, or refund (except in cases of our error, such as defective or incorrect item shipped).
